Refund policy

Returns 

At TCF, we take great care in designing and packaging every order to ensure it reaches you in perfect condition. Due to the nature of many of our products being customised or personalised, returns are generally not accepted once the order has been confirmed and processed. 

However, if you receive a product that is damaged, defective, or incorrect, we request you to inform us within 48 hours of receiving the order. 

To initiate a return request, please contact us with the following details: 

• Order number

• Photos or videos of the damaged or incorrect product

• Description of the issue 

Once our team verifies the issue, we will guide you through the next steps. 

⸻ 

Refunds 

Refunds are processed only in cases where: 

• The product delivered is damaged during transit

• An incorrect product was shipped

• The product has a manufacturing defect 

Once the return request is approved, the refund will be processed within 5–7 business days to the original payment method used during checkout. 

For Cash on Delivery orders, refunds may be processed via bank transfer after verification. 

⸻ 

Non-Returnable Items 

Certain types of products cannot be returned or refunded, including: 

• Personalised or customised items

• Products damaged due to misuse or mishandling

• Orders where incorrect information was provided by the customer 

⸻ 

Contact for Returns 

For return or refund queries, please contact: 

📧 orders@tcfindia.co

📞 +91 98257 96258