Shipping policy

Order Processing 

All orders placed on TCF are processed within 1–3 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day. 

For personalised or customised products, additional processing time may be required depending on the level of customisation. In such cases, our team may contact you to confirm the details before production begins. 

Once your order has been processed and packed, it will be dispatched from our manufacturing facility in Ahmedabad, Gujarat. 

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Shipping Time 

Delivery timelines vary depending on the destination city and courier service availability. 

Estimated delivery timelines are: 

• Metro cities – 2 to 4 business days

• Tier 2 cities – 3 to 6 business days

• Remote locations – 4 to 8 business days 

Please note that these are estimated timelines and may vary due to factors beyond our control such as courier delays, weather conditions, public holidays, or regional restrictions. 

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Shipping Partners 

To ensure reliable and timely deliveries, TCF works with multiple trusted courier partners across India. The courier partner for your order is selected based on serviceability, delivery speed, and location. 

Once your order is dispatched, you will receive a tracking link via email or WhatsApp, allowing you to monitor your shipment in real time. 

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Shipping Charges 

Shipping charges, if applicable, will be calculated and displayed at checkout based on your location and order value. 

From time to time, TCF may offer free shipping promotions, which will be clearly mentioned on the website during the offer period. 

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Address Accuracy 

Customers are responsible for providing complete and accurate delivery details at the time of placing the order. 

This includes: 

• Full name

• Correct address with landmark

• Valid phone number

• Accurate pin code 

If incorrect or incomplete information is provided, delivery delays may occur and TCF cannot be held responsible for such delays. 

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Failed Delivery Attempts 

If a delivery attempt fails due to customer unavailability, incorrect address, or refusal to accept the order, the courier partner may attempt delivery again based on their service policy. 

Repeated failed delivery attempts may result in the shipment being returned to our warehouse. 

In such cases, re-shipping charges may apply if the customer requests the order to be shipped again. 

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Delays Beyond Our Control 

While we strive to deliver orders within the estimated timelines, certain situations such as natural disasters, transport strikes, government regulations, or unforeseen courier issues may cause delays. 

In such situations, we request customers to allow additional time for delivery. Our support team will always do its best to assist and provide updates whenever possible. 

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Order Tracking 

Once your order is dispatched, you will receive a tracking link via email or WhatsApp. You can use this link to track the status and location of your shipment. 

If you face any issues with tracking your order, you can contact our support team for assistance. 

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Contact Information 

For any shipping-related queries or assistance, you may contact us at: 

📧 orders@tcfindia.co

📞 +91 98257 96258 

Our team will be happy to assist you during business hours.